Frequently Asked Questions
Frequently Asked Questions
About Formulerstore.com
Is Formulerstore.com an authorized Formuler retailer?
Yes. Formulerstore.com is operated by FTA TRONIX INC. in Ottawa, Ontario. Check each product page for the exact model, package, condition and warranty terms.
Where do you ship from?
We ship from Ottawa, Ontario, Canada, to customers in Canada and the USA.
Shipping, currency and customs
Do you offer free shipping?
Free standard shipping is available to Canada and the USA on order subtotals over US$99, after discounts and before taxes. Exactly US$99 does not qualify; the minimum qualifying subtotal is US$99.01. Orders of US$99 or less and optional express services use the rates shown at checkout. Prices are in USD and applicable taxes are shown separately.
Does a discount affect free-shipping eligibility?
Yes. The qualifying subtotal is calculated after discounts. A discount that brings the subtotal to US$99 or less means the order no longer meets the free standard shipping threshold.
How long does shipping take?
The store's delivery estimates are 2 to 6 business days within Canada and 3 to 7 business days to the USA after dispatch. These are estimates, not guaranteed arrival dates; service availability and timing depend on the destination and carrier.
Will I have to pay customs fees or duties?
Our stated Canada and USA shipping policy covers customs and duties for customers in those countries. That policy is separate from the free standard shipping threshold and does not mean applicable sales taxes are included in the listed product price. Contact us before ordering about any destination-specific questions.
Returns and warranty
What is your return policy?
The store has a 30-day return window from delivery, subject to the Refund Policy. Customers normally pay return shipping; the policy provides separate handling for damaged, defective or incorrect items. Contact us before returning an item.
How long is the warranty?
The store states a 2-year warranty for its Formuler receivers, including Open Box receivers. Check the individual product and applicable terms for coverage, included accessories and exclusions.
Products and compatibility
Which Formuler model should I choose?
Compare the Z12 Ultra, Z12 Ultra SE, Z12 Pro, Z11 Pro Max, Z mini and other models in Formuler TV Boxes. Choose according to your apps, connections, storage and remote requirements; use the product page for current availability and pricing.
Does a Formuler box include channels or a subscription?
No. The hardware does not include an IPTV or paid streaming subscription. Add your own lawful service and confirm that it supports the exact receiver and app. Do not assume an existing account or device registration transfers automatically.
What's the difference between new and Open Box?
Open Box packaging has been opened. The store tests and resets receivers before resale, and packaging may show handling wear. Read the individual condition, package and return details in Open Box Products.
Are accessories compatible with all Formuler boxes?
No. Match the exact receiver, required connector, operating system and firmware. A USB port alone does not guarantee support for a Wi-Fi adapter or every keyboard function. Bluetooth and infrared remotes use different control methods. Check the remote guide and each accessory listing.
Can I use the 12V/1A adapter with every receiver?
No. The 12V/1A adapter is not for the Z mini, which uses 5V USB-C power, or the CC, which specifies a 12V/1.5A supply. Match voltage, current, connector and polarity before use.
Setup and support
How do I set up my Formuler box?
Identify your exact model and installed MYTVOnline version first. The MYTVOnline 3 guide is for supported MYTVOnline 3 models, not every Formuler receiver. See Formuler Tutorials or Instructions and Setup Guides for more help.
What are your hours?
- Monday to Friday: 10:00 AM to 6:00 PM Eastern Time
- Saturday: 10:00 AM to 5:00 PM Eastern Time
- Sunday: closed
Online chat is available 7 days a week, 10:00 AM to 8:00 PM Eastern Time. See the Contact page for details.
How can I contact support?
Email sales@ftatronix.com, call 613-400-4588 or message us on WhatsApp. Include the receiver model and order number where relevant, but do not send passwords or full service-login details.