Frequently Asked Questions

Frequently Asked Questions

About FormulerStore.com

Is FormulerStore.com an official Formuler distributor?
Yes — FormulerStore.com is the authorized Formuler distributor in Canada and the USA. Every product is genuine and ships with full manufacturer warranty.

Where do you ship from?
We ship from Ottawa, Ontario, Canada — within North America — to customers across Canada and the USA.

Shipping & customs

Do you ship to Canada and the USA?
Yes. We offer free shipping across both Canada and the United States.

How long does shipping take?
Within Canada: 2 to 4 business days. To the USA: 3 to 7 business days. Delivery times start once the order is shipped.

Will I have to pay customs fees, duties, or import taxes?
No. Because we ship from within North America, your order is delivered with no customs fees, no import duties, and no surprise charges.

Returns & warranty

What is your return policy?
Returns are accepted within 30 days of delivery. The buyer is responsible for return shipping fees.

How long is the warranty?
All Formuler products — both new and open-box — come with a two-year manufacturer warranty.

Products

Which Formuler model should I choose?
The Formuler Z12 Ultra is our newest flagship 4K streaming box. The Z11 Pro Max is our most popular pick with 4GB RAM, while the Z mini is the most compact and the Z10 SE is the most affordable. Browse the full lineup in Official Formuler.

What's the difference between "new" and "open box" products?
Open-box products were briefly opened or returned, then fully tested and certified to perform like new. They may show light cosmetic wear and ship at a discounted price. See Open Box Deals.

Are accessories compatible with all Formuler boxes?
Most accessories — remotes, air-mouse keyboards, antennas, and 12V power adapters — are compatible across the Formuler and Dreamlink lineup. Each product page lists exact compatibility. Browse Official Accessories.

Setup & support

How do I set up my Formuler box?
See our Formuler Tutorials page for step-by-step setup videos. For Dreamlink products, see Dreamlink Tutorials.

What are your hours?

  • Monday to Thursday: 10:00 AM to 6:00 PM EST
  • Friday: 10:00 AM to 1:00 PM and 2:00 PM to 6:00 PM EST
  • Saturday: 10:00 AM to 5:00 PM EST
  • Sunday: closed

Online chat is available 7 days a week, 10:00 AM to 8:00 PM. See our Contact page for full details.

How can I contact support?
Email sales@ftatronix.com or call 1-613-255-2702.