Instructions & Setup Guides

Find the right instructions for your receiver

Check the exact model, installed firmware and MYTVOnline version before starting. A tutorial for a different app generation can send you to menus that do not exist on your receiver. No channels or programming are included — the box is hardware only.

Choose your MYTVOnline version

Connection menus by installed app version
Version Examples Start here
MYTVOnline 2 Z10 family, GTV, CC and classic Z8/Z Alpha/Z+ Neo models MYTVOnline 2 setup: Menu > Connections
MYTVOnline 3 Z11 family and Z mini MYTVOnline 3 setup: Content Manager > Content Sources
MYTVOnline 4 Z12 family; older Ultra units may need the official update MYTVOnline 4 setup: Settings > App Settings > Content Sources

Use the official connection instructions, our MYTVOnline 3 walkthrough or the Z12 update announcement. Follow the installed version, not the Android number alone.

Setting up a Z12? Follow our MYTVOnline 4 setup guide for Z12 Pro, Ultra SE and Ultra for updates, content sources, EPG, recording and troubleshooting.

Find help for your setup problem

Choose your installed MYTVOnline version, then open the matching section below. A missing programme guide, a login error and buffering need different checks.

Go directly to help for your app and issue
Problem MYTVOnline 2 MYTVOnline 3 MYTVOnline 4
Connection or login problem Connection setup Connection setup Connection setup
EPG missing or showing the wrong time Playback and EPG checks EPG timing and missing data EPG and content refresh
Playback buffers or stops Playback troubleshooting Playback troubleshooting Playback troubleshooting
Recording setup or missing recordings Scheduled-recording video Storage and recording checks Recording setup and files

For account activation, credentials or channel availability, contact your content source. For receiver or accessory questions, contact our Ottawa team with your model, app version and error message.

Reset a Formuler Z mini

Use our Z mini factory reset tutorial with step-by-step pictures to find the device button and navigate Android Recovery. A factory reset erases saved apps, accounts and settings; save your login details first.

Model and package guides

Remotes, recording and videos

Compare BT1, BT3, IR1 and keyboard options and consult official Bluetooth pairing instructions. Pairing a Bluetooth remote and programming its television controls are separate tasks. Use our MYTVOnline 2 written guide and video tutorials for connection setup and classic receiver demonstrations. Before recording, confirm the supported storage destination and provider permissions; back up a drive before formatting it.

GTV-BT3 user manual

Download the Formuler GTV-BT3 User Manual (PDF, English)

Our 11-page guide covers Bluetooth pairing, button controls, backlight settings, TV control, Find My Remote and troubleshooting. Prepared by Formulerstore.com — Version 1.1, September 2026. Opens in a new tab.

Dreamlink and tuner help

Read the Dreamlink-to-Formuler upgrade checklist. For an older Dreamlink, confirm its installed app and firmware rather than applying Z-series instructions automatically. For a MyGica A681, use the manufacturer's driver directory for the exact hardware revision and operating system. An A681 and A681B are not interchangeable download names.

Buying advice and support

Read our feature-based buying guide, receiver-versus-tuner comparison and seller checklist.

Contact 613-400-4588, WhatsApp or sales@formulerstore.com. Hours: Monday–Friday 10:00 AM–6:00 PM; Saturday 10:00 AM–5:00 PM Eastern Time. Include the exact model, firmware/app versions and error message, but redact passwords and source URLs. Visit Contact Us for business details.